Privacy Policy

Last Updated: 18/03/2025

At Domestic Care Experts, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.

1. Introduction

This Privacy Policy applies to all visitors, customers, and users of Domestic Care Experts. By accessing our website or using our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We collect different types of information to provide and improve our services, including:

1. Personal Information:

   • Name

   • Email address

   • Phone number

   • Home address

   • Payment details (for service payments)

2. Non-Personal Information:

   • IP address

   • Browser type

   • Operating system

   • Website usage data (via cookies and analytics tools)

3. Service Information:

   • Details about requested handyman or maintenance services

   • Customer preferences and feedback

3. How We Use Your Information

We use the collected data for the following purposes:

• To Provide Services: Process bookings, schedule appointments, and complete requested services.

• Customer Support: Respond to inquiries, resolve complaints, and offer technical support.

• Marketing & Promotions: Send newsletters, promotions, and service updates (if opted in).

• Website Improvement: Analyze website traffic and improve user experience.

• Legal & Security Purposes: Prevent fraud, ensure compliance with regulations, and enhance website security.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and track analytics.

1. Types of Cookies We Use:

   • Essential Cookies: Necessary for website functionality.

   • Performance Cookies: Help us understand visitor behavior.

   • Marketing Cookies: Used for advertising and promotional purposes.

2. Managing Cookies:

   • You can adjust cookie settings in your browser.

   • You may decline non-essential cookies using our website’s cookie consent banner.

For more details, visit our Cookies Policy page.

5. How We Share Your Information

We do not sell or rent personal data. However, we may share your information in the following cases:

• Service Providers: We may share necessary information with third-party contractors or service providers assisting us in delivering services.

• Legal Compliance: We may disclose data if required by law or to protect our legal rights.

• Business Transfers: If our company undergoes a merger or acquisition, customer data may be transferred to the new entity.

6. How We Protect Your Data

We implement strict security measures to protect your information, including:

• Secure payment processing with encryption.

• Firewalls and anti-virus protection.

• Limited access to personal data by authorized personnel only.

However, no online transmission is 100% secure. We encourage users to take steps to protect their own data, such as using strong passwords and avoiding public Wi-Fi when accessing sensitive information.

7. Your Rights & Choices

You have the right to:

• Access & Update Your Information: Request a copy of your data or correct inaccurate details.

• Opt-Out of Marketing Communications: Unsubscribe from promotional emails at any time.

• Delete Your Data: Request the deletion of your personal information, subject to legal requirements.

• Manage Cookie Preferences: Adjust your settings to control tracking technologies.

To exercise any of these rights, contact us at contact@domesticcareexperts.co.uk.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy. Once data is no longer needed, we securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage users to review external privacy policies before providing personal data.

10. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal data from minors. If we learn that we have inadvertently collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and significant updates may be communicated via email.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: contact@domesticcareexperts.co.uk
📞 Phone: +44 7426 777 295
🌍 Website: www.domesticcareexperts.co.uk

Thank you for trusting Domestic Care Experts!